Deliveries and Returns

Our aim is for every customer to want to shop again on our website. To do this we have to be better than the rest, it's that simple.

Our website is linked to a live stock system, so you can buy with confidence. If a product says in stock, then it's here and ready to be dispatched to you.
We make it our daily mission to dispatch items on the day they are ordered.

Direct Watersports cannot be responsible for the performance of the delivery service.
We have spent a lot of time looking for the best courier services, who pride themselves on delivering your goods in a time scale and condition you would expect.


Local Orders

We aim to dispatch our products on the same working day using a range of selected couriers, so we can give you the best service possible no matter what you order.

Free delivery is available for local orders.
Our delivery charges are clearly shown in the basket, and you don't need to register to see them.

If you require clarification of a shipping price, please place all items in the basket and enter your country and postcode.

Charges will be applied and clearly shown once your postcode has been entered.

International Orders

Free delivery is available on orders over $1000 to selected countries on most of our items.

Once you have selected your items and put them in the basket, choose your delivery country and a shipping cost will appear.

We offer shipping to numerous European countries, please check the drop down menu in the basket to see if the country you require delivery to is listed.
If the country you would like delivery to is not mentioned on our website please contact Direct Watersports via email in the normal way to obtain a quote for delivery.

Boats and Boards

Please see item page for delivery terms and conditions.

Collection Only

Due to the size of some items we are unable to ship via our couriers, this is clearly shown on the items page and a drop down option for "collection only" will have to be selected.

This is also shown in the basket, there is no additional charge and will be shown as free in the checkout procedure.

If you buy online you are agreeing to pick up from:

Direct Watersports.
Jln Ngurah Rai No. 70 Singaraja
81113 Bali
Indonesia
Telp: (+62)361430345
Email: support@directwatersports.com

If you require delivery, please contact us prior to ordering to see if we can come up with a solution.

Receiving your item

When you receive your item(s), please check to see if there is any damage, once the drivers manifest has been signed it voids any insurance claim. If you are unsure sign as "Damaged", this will make it easier to make a claim later on if needs be.

If you suspect that your goods are damaged please take the time to check the items with the driver present or refuse the package and ask the courier to return to sender.

Please contact Direct Watersports as soon as possible so we can send you a replacement.
If you have any further questions regarding delivery or anything else please don't hesitate to contact on support@directwatersports.com.

Returns

Unwanted Goods
In the event that your purchase is not suitable, you have the right to return it to us.

The item(s) must be returned to us within 30 days (extended for Christmas period 60 days from 1st November)

The item must be unused, undamaged and with original labels and packaging.

Please print and complete our RETURNS FORM and include it with your item(s).
Any items returned in an acceptable condition, without specifying a desired returns action, will be automatically refunded.

Please note that you are responsible for any return postage.

When returning your goods please consider using Royal Mail, Hermes, Collect + or a 3rd party carrier to save yourself additional expense. If you require any advice please contact Direct Watersports in the normal way.

If you are returning the goods in person to our showroom, no charge applies.

Faulty Goods
You must contact us prior to returning faulty goods.

Return delivery will not be charged as long as the returned goods are clean and free from dirt to comply with current Health and Safety Regulations.

All of the above does not affect your statutory rights


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